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Change Management Consulting - Lean Defined

What is Lean?  A waste-reduction strategy which can benefit any organization!

Six Sigma/Lean Consulting

What is Lean?

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The central idea behind "Lean" is that it is possible to significantly reduce process cycle time by eliminating waste.  Lean looks at an organization from the customer's perspective - from the outside-in.  By understanding the transaction lifecycle from the customer's perspective, we can discover what the customer is seeing and feeling.  With this knowledge, we identify opportunities to eliminate waste and add significant value.

The Production System Design Laboratory (PSD), Massachusetts Institute of Technology (MIT) states that "Lean production is aimed at the elimination of waste in every area of production including customer relations, product design, supplier networks and factory management. Its goal is to incorporate less human effort, less inventory, less time to develop products, and less space to become highly responsive to customer demand while producing top quality products in the most efficient and economical manner possible."  But the principles of Lean  - reducing waste in critical processes - can be applied to service industries as well.

The Principles of Lean Enterprise are:
 

► Zero waiting time
 

► Zero Inventory
 

► Scheduling -- internal customer pull instead of push system
 

► Batch to Flow -- cut batch sizes
 

► Line Balancing
 

► Cut actual process times

Lean Defined