 Successful
organizations know that effective communication bolsters
employee morale, boosts performance, and increases the bottom
line. They also know that the strongest influence on the quality
and outcome of all communications is the ability to listen well.
Only by listening effectively can people respond appropriately.
The Personal Listening Profile®
helps individuals identify which of the five listening
approaches they use to process, organize, store, and retrieve
information:
►
Appreciative: Listens in a
relaxed manner, seeks enjoyment, entertainment, or inspiration.
►
Empathic: Listens without
judging, is supportive of the speaker, and learns from the
experiences of others.
►
Comprehensive: Listens to
organize and make sense of information by understanding
relationships among ideas.
►
Discerning: Listens to get
complete information, understand the main message, and determine
important details.
►
Evaluative: Listens in order to
make a decision based on information provided and may accept or
reject messages based on personal beliefs.
The Personal Listening Profile also
helps people understand when their most natural listening
approach may not be appropriate, and how to adopt another
approach for more successful communication. Organizations use it
in a variety of applications, including customer service,
leadership development, conflict resolution, and team building.
Contact us to
learn how CMC can assist you in implementing a Profile
Assessment within your
organization. |
